Terms of service

1.  THESE TERMS  

    1.1  What these terms cover. These are the terms and conditions on which we sell and supply our products to you, being limited edition artworks and one-off artworks in the region of £50 to £5,000.

    1.2  Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide our products to you, how you and we may change or end our contract, and other important information.

2.  INFORMATION ABOUT US AND HOW TO CONTACT US  

    2.1  Who we are. We are AYA Editions. We are registered in Ghana under company number CG181180421 and have our registered offices at 7 Nii Nahr Lane, Accra, Ghana.  

    2.2  How to contact us. You can contact us by writing to us at email address: info@ayaedtitions.com.

    2.3  How we may contact you. If we have to contact you we will do so by [telephone or by writing to you at the email address or postal address you provided to us in your order].

    2.4  "Writing" includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3.  OUR CONTRACT WITH YOU  

    3.1  How we will accept your order. Our acceptance of your order will take place when we email you your invoice together with your order number, at which point a contract has come into existence between you and us.

    3.2  If we cannot accept your order. If we are unable to accept your order, we will inform you of this by writing to you at the email address or postal address you provided to us in your order and will not charge you for the product. The reason for not accepting your order may be because the artist is no longer engaged by us, the product is not available, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

    3.3  Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

    3.4  We sell our artworks globally. Our website is for the promotion of our products made in West Africa and the diaspora.

4.  OUR PRODUCTS  

We offer the following products:

Editions which are artworks that have multiple versions of the same design, but that are limited to a specific print-run. The overall print-run of each edition, as well as the specific number of the individual artwork, are specified in the description as well as being physically labelled on each artwork. Once an Edition has sold out it will never be reproduced or re-printed by the artist unless it is an Artist's Proof. An Artist's Proof is a test print, often the first print through the press, produced by the artist, which can be sold at their discretion and will run outside of the numbered print run for that edition. They are usually indicated by the label "A/P" and will be specified in the cataloguing. All Editions are physically signed by the artist to ensure authenticity on an artist label that we provide. We can also provide certificates of authenticity to support this on request. To request a certificate of authenticity please email info@ayaedtitions.com.

One-offs which are unique artworks which are never reproduced or copied on our website. They are all made by the hand of the artist and are signed by the artist. Certificates of authenticity can also be provided on request. To request a certificate of authenticity please email info@ayaedtitions.com.

  4.1  Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible.

5.  YOUR RIGHTS TO MAKE CHANGES  

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our contract as provided for under these terms.

6.  PROVIDING THE PRODUCTS  

   6.1  Delivery costs. The costs of delivery are as displayed to you on our website.

   6.2  We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as reasonably possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end our contract and receive a refund for any products you have paid for but not received.

  6.3  When you become responsible for the products. A product will be your responsibility from the time the product is dispatched to the address you gave us.

   6.4  When you own the products. You own the product you have ordered with us once we have received payment in full.

   6.5  What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your email address, postal address, your name and telephone number, as stated on our website. We may also contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end our contract with you or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.  YOUR RIGHTS TO END THE CONTRACT  

   7.1  You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, and when you decide to end it.

   7.2  Exercising your right to change your mind Once you have received your artwork, you have 10 days to return it to us for a full refund if you are not happy with it. Please note that the artwork must be returned in its original condition and in its original packaging. If your artwork has been damaged during transit then please contact us via the contact page and we will help get to the bottom of it with you. Please be aware that any damage to your artwork that has occurred in transit or during shipping is the liability of the shipping and /or transportation company and we are not responsible and will not be liable to you for any such damage caused.

8.  HOW TO END THE CONTRACT WITH US  

  8.1  Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at info@ayaedtitions.com. Please provide your reason for ending and your name, home address, details of the order, your phone number and email address. 

  8.2  Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or after you have received them, you must return them to us. If you are exercising your right to change your mind you must send off the products within 10 days of telling us you wish to end the contract.

9.  OUR RIGHTS TO END THE CONTRACT  

    9.1  We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a)  you do not make any payment to us when it is due;

(b)  you do not provide us with information that is necessary for us to provide the products.

10.  IF THERE IS A PROBLEM WITH THE PRODUCT  

   10.1  How to tell us about problems. If you have any questions or complaints about the product, please contact us at info@ayaedtitions.com.

11.  PRICE AND PAYMENT  

  11.1  Where to find the price for the product. Purchase prices are listed next to each artwork and are not inclusive of VAT. Pricing is for unframed artworks and does not include import / export duties or shipping. Due to the nature of selling Editions, prices may be subject to change or to dynamic pricing (when prices increase as the Edition nears selling out). We may also offer special offers or discounts at our discretion.

Please note: that import duties into the country of the buyer are an added cost to you and it is the responsibility of the buyer to make sure that these are paid in a timely and correct manner to the appropriate company. We do not accept liability for importation of artworks bought on the website - it is the responsibility of the buyer to ensure that artworks are imported legally into their own country and that the correct duties are paid.

12.  HOW WE MAY USE YOUR PERSONAL INFORMATION  

  12.1  We are fully committed to respecting your privacy and will not share your details with any third parties other than as set out below. If you are on our mailing list, we will be in touch when a new artwork becomes available, but if at any time you would prefer not to receive these updates you can always remove yourself from our list by clicking 'unsubscribe' at the bottom of our newsletter

How we will use your personal information. We will use the personal information you provide to us:

(a)  to supply the products to you;

(b)  to process your payment for the products; and

(c)  if you agreed to this during the order process, to give you information about similar products that we provide, unless you have removed yourself from our mailing list as mentioned above.

  12.2  We will only give your personal information to third parties where the law either requires or allows us to do so.